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All orders are processed in the order in which they are received.
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All orders are typically processed and shipped within 24 to 48 hours.
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Any items that are out of stock will take additional time to ship.
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Standard shipping includes FedEx or USPS ground service at the rates in the table below.
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Premium shipping includes either USPS priority or FedEx 3-day select and is $10.00 extra (add $10.00 to the rates below to get your shipping charge for a premium shipped order).
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Overnight and 2-day shipping is available at the customer's expense. Indicate your interest in either of these shipping methods in the customer notes section when placing your order. We will contact you regarding the viability of such a shipping method giving consideration to whether or not the items you have ordered are in stock.
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International orders are only charged an estimate for shipping when ordering from us. Once your order is ready to ship we will contact you with your different shipping options and costs. Thank you for your understanding.
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P.O. Box and US Military (FPO and APO) addresses will be shipped using USPS parcel post or priority mail.
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Return Policy
At SexToyPlex.com, we guarantee that all the products we sell are of the highest quality. It is our goal to make sure that each customer is 100% satisfied with his or her purchase. We do know that sometimes returns are unavoidable due to defective items or a wrong choice. If you must return an item, please be sure to read our returns policy and guidelines carefully before doing so. We want to make sure an exchange or credit is just as pleasurable as the initial purchase. All Returns require an RMA Number to be issued FIRST. Please be sure to contact us to insure that your return is acceptable and does not end up being refused and returned back to you.
Once your request is received we will reply back to you with approval or denial. If approved, an RMA number will be issued along with instructions on how to send it back to us. In the case of it not being an approved return we will reply with a specific explanation of why the return request was denied.
Returns Within 30 Days (non defective items): If you are dissatisfied with your purchase for any reason within the first 30 days other than it being defective, you may return it for in-house credit toward another item. The only additional charge you will incur is the shipping charge to send your replacement. (One replacement per customer per order please). This includes all items except opened VHS, DVDs, Lingerie, and shoes that have been worn. These items are NOT returnable unless defective and replaced with the same type of product only. In the case of an item being defective and not in stock at the time of your return, it will be replaced with a item of equal or greater value.
Returns up to 30 Days (defective items): Up to 30 days, you may return any item that has defects in materials or workmanship. We will replace the item with the same. If the original item is not in stock or is unavailable, we will provide a replacement of equal or greater value.
Returns up to 90 Days (defective items): Up to 90 days, you may still return any item that has defects in materials or workmanship. The only charge you will incur is the actual shipping costs to send a new replacement out to you. Again, we will replace the item with the same. If the original item is not in stock or is unavailable, we will provide you the opportunity to choose a replacement of equal or greater value.
SexToyPlex.com is not responsible for refunds or replacements of order shipments that have been delivered and confirmed by the carrier used. If you have not received your package, please contact us and we will confirm its status. If you do not receive a package that is confirmed, we ask that you contact your carrier. If the tracking can not be confirmed we will duplicate the order at our expense and at our discretion. In the event of an undeliverable shipment due to customer error, ShopSexToyPlex.com will resend the package and all additional shipping charges will be the responsibility of the customer. In the event a package can not be resent, the order will be cancelled and a restocking fee of up to 20% will be deducted from your credit along with all shipping charges.
To avoid abuse of our policy, we reserve the right to charge up to 25% restocking fee on all returns.
Please feel free to contact us with any of your Return Policy questions. We will respond to your inquiry ASAP.
